Crowd Convergence Social can collect public content posted to Instagram in the following two ways:

  • Public content featuring a particular hashtag
  • Public content @mentioning your Instagram Business Profile username. 



Follow the procedure below to connect your Instagram Business Profile through a Facebook account:

  1. Create a Facebook Business Page.
  2. Create an Instagram Business Profile.
  3. Add your Instagram Business Profile to your Facebook Business Page. (see New Pages Experience)
  4. Log into Crowd Convergence and go to the Social Networks page.
  5. Select the ‘Facebook & Instagram Business’ tab.
  6. Click the ‘Connect with Facebook’ button under the ‘Instagram Business Profiles’ header.
  7. Review the Facebook permissions and grant access. You will be redirected back to Crowd Convergence Social
  8. Click ‘+ Add’ beside ‘Connected pages’. A popup will show you a selection of Facebook pages where you are assigned a role. Add the Facebook page that is connected to the Instagram Business Profile from which you’d like to collect content.
  9. You are now ready to collect content.


Collecting hashtag content

  1. Navigate to your Crowd Convergence Social widget’s content page.
  2. Select ‘Instagram’ from the first dropdown selector. Choose ‘Hashtag’ from the second drop down selector. From the third dropdown, choose the Facebook page to which your Instagram Business Profile is connected. 
  3. Enter the hashtag from which to collect content. Click add.
  4. Posts or comments on Instagram that include the hashtag you selected will now be collected to your widget.
  5. Repeat these steps for each hashtag you'd like to collect.



Collecting @mention content

  1. Navigate to your Crowd Convergence Social widget’s content page.
  2. Select ‘Instagram’ from the first dropdown selector. Choose ‘Mentions’ from the second drop down selector. From the third dropdown, choose the Facebook page to which your Instagram Business Profile is connected. Click add.
  3. Posts or comments on Instagram that @mention your Instagram Business Profile username will now be collected to your widget.
  4. Repeat these steps for each Instagram Business Profile for which you’d like to collect content.


A walkthrough on connecting your Instagram Business Profile and collection @mention content.